Solas Eige Privacy Policy
Solas Eige SCIO (,“we”, “us” or “our”) is committed to protecting your personal information and
being transparent about what we do with it, however you interact with us. We
are therefore committed to using your personal information in accordance with
our responsibilities. As part of this, we are required to provide you with the
information in this Privacy Policy under applicable data privacy laws,
including the United Kingdom General Data Protection Regulation, the Data
Protection Act 2018 and the Privacy and Electronic Communications (EC
Directive) Regulations 2003 (the “Data Protection Laws”).
We won’t do anything with your personal information that you wouldn’t reasonably expect. This Privacy Policy explains how and what we dowith your personal information, why we use it and how we store it.
In this Privacy Policy when we refer to Solas Eige we arereferring to Solas Eige SCIO (which is a Scottish Charitable Incorporated Organisation, number SC051647 ).
If you have any queries about our Privacy Policy, pleasecontact us by email at solaseige@gmail.com.
1. HOW AND WHEN WE COLLECT INFORMATION ABOUT YOU
We may collect and store personal information about youwhenever you interact with us. Examples of this include:
- When you make a donation via the Website.
- When you sign up for our online newsletter
- When you contact us with a query, whether via email, telephone or social media.
- When you offer to volunteer for us.
- When you offer to write content for our Website.
- When you enter one of our competitions.
- When you send us a direct message on a social media platform (e.g. Facebook,
Twitter, Instagram). - When you post or comment on a post on one of our social media groups or pages.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
The types of information that we collect will be determinedaccording to the nature of your interactions with Solas Eige SCIO, as described
more fully within section 3 below. The majority of this information will be
personal information, such as your name, email address, postal address,
telephone number, age, gender, social media account information, bank account
details and any other personal information that you may choose to provide. In
all cases we will only seek to collect information that we need.
3. WHY WE COLLECT YOUR PERSONAL INFORMATION, HOW IT ISSTORED AND OUR LAWFUL BASES FOR PROCESSING
We use and store your personal information in the followingways and in reliance upon the lawful bases described below, in accordance with
the Data Protection Laws:
DIRECT MARKETING
When you sign up to receive emails from us (which includeour newsletter elsewhere) your email address is stored in a mailing list using
the online program, Mailchimp. We will then send you elsewhere, which includes
information on events and Solas Eige SCIO. For more information on how
Mailchimp use and store personal information, please see Mailchimp’sprivacy policy. You can unsubscribe from our mailing list using theunsubscribe link at the bottom of any email.
When you send us a direct message on a social media platform(e.g. Facebook, Twitter or Instagram) we use any personal information provided
to respond to your message. On occasion, we may contact you via direct message
on a social media platform in order to notify you that you have won a
competition, to ask whether we can use a photo you have uploaded to the page or
group, or because we are interested in a story you have posted.
In accordance with the Data Protection Laws, our lawfulbasis for processing your personal information in this manner is that:
- You have provided your consent to receive direct electronic marketing from Solas
Eige SCIO in the form of emails from us (our newsletter, event
information) - You have provided your consent to receive event-specific information by
registering to take part in an event - The processing is necessary for the purpose of our legitimate interest in
keeping Solas Eige SCIO members appraised of our activities.
GENERAL PROCESSING ACTIVITIES
When you make a donation via the Website, you will be takento the webpage of our payments provider stripe , where you can decide what
amount to contribute to Solas Eige SCIO. Solas Eige SCIO never has access to
your credit/ debit card details when donations are accepted in this way, with
any information being processed by PayPal. For more information on PayPal and
how they use and store personal information, please see theirPrivacy Statement.
When you participate in an event you may be asked whetheryou agree to your personal details (name, gender, age category) when you
register to the event.
We may use event photographers at our events, who will takephotos freely throughout the event. Photos are taken at the event on the basis
of legitimate interest and will only be taken in the context of: 1) Online
event photo galleries; 2) Solas Eige SCIOnewsletter elsewhere; 3) Solas Eige Website;
4) Solas EIge social media; and 5) Solas Eige marketing and publicity. If you
do not want photos of yourself used in this way please email solaseige@gmail.com
prior to or following the event or let the event photographer know that you do
not want to be photographed at the event..
When you offer to volunteer with us we need your personalinformation (name, email address, telephone number) to contact you with regards to your offer of help. We may also need additional personal and sensitive personal data, such as any medical conditions you have, to assign you an appropriate volunteering role and to make sure we can support you effectively in your volunteering role.
When you contact us with a query of any kind by email (e.g.regarding our newsletter, an event, or our Website) we use the information you have provided to respond to your initial message. We then delete any emails considered to be solved and will not hold any information (emails or email addresses) we deem to be no longer needed.
You may interact with us via a page, group or account on asocial media platform (e.g. Facebook, Twitter or Instagram). In these cases, your interaction with us is stored on that page, group or account on which it was posted. Such interactions may involve the processing of personal information such as your name. If you would like any such interactions to be removed please either delete the interaction yourself, send us a message on the platform in question, or email us at solaseige@gmail.com. The personal information stored will be determined by your privacy settings on the social media platform in question.
Solas Eige SCIO Complaints Procedure
If you have a complaint about Solas Eige we want to hear about it and we will do ourbest to resolve the issue or change procedures so that the same issue does not
arise again.
Our Complaints Procedure has the following goals:
- To deal with complaints fairly, efficiently and effectively;
- To ensure that all complaints are handled in a consistent manner throughout;
- You may interact with us via a page, group or account on asocial media platform (e.g. Facebook, Twitter or Instagram). In these cases, your interaction with us is stored on that page, group or account on which it was posted. Such interactions may involve the processing of personal information such as your name. If you would like any such interactions to be removed please either delete the interaction yourself, send us a message on the platform in question, or email us at solaseige@gmail.com. The personal information stored will be determined by your privacy settings on the social media platformn question.
You can contact us by email at solaseige@gmail.com, or by writing to us at: SolasEige SCIO, New house, Cuagach, Isle of Eigg PH42 4RL.
Solas Eige refers to Solas Eige SCIO, charity number SC051647.Your complaint will be dealt with by a trustee from the charity’s board of
trustees.
What will happen next?
- After a complaint is made, if it is not immediately resolved, we will send you
an acknowledgement of your complaint. This will be done within five
working days of receiving your complaint between 1st October and 30th June
and ten working days between 1st July and 30th September (our event
season). - We will investigate your complaint and issue a response in writing. In all
cases, a complaint will be given full and fair consideration. - We will keep you informed of the progress of your complaint, proposed actions
and the expected timeframe for resolving it. - We aim to resolve complaints in a timely manner and we will generally resolve
complaints within 30 working days of receipt. - Complex complaints may take longer than 30 working days. In that scenario, we will
keep you regularly updated regarding the progress and the timeframe for
resolution. - If you are not satisfied with the response you receive, you may ask us to
escalate the complaint. Your complaint will be reviewed by a senior member
of Solas Eige SCIO board of trustees and we will then write to you giving our final position on your complaint and explaining our reasons.
If your complaint isnot resolved to your satisfaction by us, and if it relates to how we have handled your personal information, then you can raise your concern with the
Information Commissioner’s Office.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, WaterLane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Next policy review : 20 September 2025.
